Privacy Policy

Fern Spin Arcade ("we", "our", "us") is committed to protecting the privacy of all visitors to our website, fernspinarcade.com ("the Site"). This Privacy Policy explains how we collect, use, store, and protect information when you visit and interact with our free social casino entertainment platform. We operate in accordance with New Zealand's Privacy Act 2020 and are committed to transparent, ethical data practices.

1. About Our Service

Fern Spin Arcade is a free-to-play social casino entertainment website. We do not offer real money gambling, do not accept financial deposits, and do not process any form of monetary transaction. All games on our platform use virtual fun points and play credits for entertainment purposes only. These virtual credits have no real-world monetary value and cannot be exchanged, transferred, or redeemed for cash, prizes, or goods of any kind.

Because our platform does not involve real money, we do not collect financial information such as credit card numbers, bank account details, or payment processing data at any stage of your interaction with our website.

2. Information We Collect

We are committed to data minimisation. We only collect information that is necessary for the proper functioning of our website and to improve your experience.

2.1 Information You Provide Voluntarily

If you choose to contact us through our contact form, you may provide us with your name, email address, and the content of your message. This information is provided entirely at your discretion and is used solely to respond to your enquiry.

2.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• Browser type and version — to ensure our games display correctly on your device
• Operating system — to optimise performance across different platforms
• Screen resolution — to provide the best visual experience
• Pages visited and time spent — to understand which games and content are most popular
• Referring website — to understand how visitors find our platform
• IP address — for security purposes and to provide region-appropriate content
• Device type — to optimise our responsive design

2.3 Cookies and Local Storage

Our website uses cookies and browser local storage to enhance your experience. Specifically, we use these technologies to remember your cookie consent preferences and to store game state data (such as fun point balances) locally on your device. For detailed information about our cookie practices, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services — ensuring our games and website function correctly
• To respond to enquiries — replying to messages submitted through our contact form
• To improve our platform — analysing usage patterns to enhance game design and user experience
• To ensure security — detecting and preventing potential security threats or abuse
• To comply with legal obligations — meeting any applicable New Zealand legal requirements

We do not use your information for targeted advertising, do not sell your data to third parties, and do not create detailed personal profiles of our visitors.

4. Legal Basis for Processing

Under New Zealand's Privacy Act 2020, we process personal information based on the following lawful grounds:

• Consent — where you have given us explicit permission, such as when submitting a contact form or accepting cookies
• Legitimate interests — for website security, service improvement, and basic analytics, provided these interests do not override your fundamental privacy rights
• Legal obligation — where we are required by New Zealand law to retain or process certain information

5. Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share limited data only in the following circumstances:

• Service providers — we may use trusted third-party services for website hosting and basic analytics. These providers are bound by confidentiality agreements and process data only as instructed by us
• Legal requirements — if required by New Zealand law, court order, or governmental regulation, we may disclose information to the relevant authorities
• Protection of rights — to protect the safety, rights, or property of Fern Spin Arcade, our users, or the public, where reasonably necessary

6. Data Storage and Security

We implement appropriate technical and organisational measures to protect the information we collect. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and regular security reviews. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or transmission over the internet is 100% secure.

Game-related data such as fun point balances is stored locally on your device using browser local storage. This data remains on your device and is not transmitted to our servers.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions are retained for up to 12 months to allow us to address follow-up enquiries. Automatically collected analytics data is retained in an aggregated, anonymised form and does not identify individual users. You may request deletion of your personal data at any time by contacting us.

8. Your Rights Under the Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the following rights:

• Right of access — you may request a copy of any personal information we hold about you
• Right of correction — you may request that we correct any inaccurate or incomplete personal information
• Right to request deletion — you may ask us to delete your personal information, subject to any legal obligations we may have to retain it
• Right to complain — if you believe your privacy has been breached, you have the right to lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 20 working days, as required by the Privacy Act 2020.

9. Children's Privacy

Fern Spin Arcade is intended for individuals aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately at [email protected].

10. External Links

Our website may contain links to external websites, particularly those of NZ gambling support organisations. These links are provided for your convenience and support. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Email: [email protected]
• Post: Fern Spin Arcade, PO Box 912, Auckland 1140, New Zealand

For privacy-related complaints, you may also contact the Office of the Privacy Commissioner of New Zealand at privacy.org.nz.