Have a question, suggestion, or just want to say kia ora? We would love to hear from you.
Whether you have feedback about a game, a question about how Fern Spin Arcade works, or simply want to share your experience, we are here to listen. Fill out the form below and our team will respond within 48 hours. We value every message we receive from our community of Kiwi players.
For all enquiries, reach us at:
We aim to respond within 48 hours on business days.
Fern Spin Arcade
PO Box 912
Auckland 1140
New Zealand
We process enquiries Monday to Friday, 9am — 5pm NZST. Messages received over the weekend or public holidays will be addressed on the next business day.
If you or someone you know needs help with gambling-related issues, please contact the NZ Gambling Helpline:
Phone: 0800 654 655
Text: 8006
You might find your answer in our Frequently Asked Questions page, which covers common topics about how our games work, our free-to-play model, and responsible entertainment practices.